If for any reason you are not satisfied with a product you have ordered, we will gladly assist you with processing a return authorization.

All requests to return product must be submitted within 15 days of receipt of shipment, and meet the following terms and conditions:

To return an item, please follow these steps:

1. Contact us by phone or email to request a Return Merchandise Authorization (RMA) number. Any merchandise returned to us without an RMA number will be subject to delay in credit processing or declined and returned to you.

Our business hours are M-F, 8am-5pm EST except holidays.

2. Re-package the item(s) to be returned and affix the shipping label and RMA number, as instructed.

3. Include in your shipment a copy of your original order confirmation and/ or packing slip with the RMA number clearly written on the documents and packaging.

4. Make certain you ship with a company that provides package tracking, and insure against loss or damage so you may file a claim if it is lost or damaged in shipment. Remember, you still own the merchandise until we accept it back for credit, so Pinnacle is not responsible for your returned items that are damaged in your shipment to us.

Please note the following before requesting an RMA to return an item:

1. Special order merchandise, safety and protective clothing, masks, etc., and other personal safety items (including, but not limited to, first aid items, respirators, and cartridges) cannot be returned, except in the case of an order picking error by Pinnacle.

2. Pinnacle will not accept returns on products that have been used. If an item has been used and is returned to us, no refund will be issued. Merchandise returned must be in salable condition, clean, unused, and in original packaging.

3. Any shipment from our warehouse that is declined or refused by the purchaser or undeliverable as addressed will be assessed a 25% restocking fee, and the shipping charges will not be reimbursed.

4. Some manufacturer’s items and products are not returnable for any reason, and so as per the manufacturer’s request, we will direct you to the manufacturer for resolution. We have no control over the manufacturer or their return policy or process, but we will attempt to assist you in your efforts.

If you desire to return any item, we will assist you with the issuance of an RMA number and instruct you in the package return documentation and preparation. At this time we do not offer a return pick-up service.

If you have any questions or problem with your order, please contact us as soon as possible. We are available by phone 8 AM to 5 PM EST Monday through Friday, (except holidays) and we will also respond to your emails.

When you contact us, please have your order number and other documentation ready to discuss with our representative. Please include that same information in any email you send requesting assistance.

Ship authorized Returns with RMA number visible on the outside of the box to:

Global Integrated Supply
10227 Avenue D Suite 100
Brooklyn, NY 11236
718-272-4100

Customer Service Inquiries -

pinnaclecustsvc@globalsupply.us