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You may return most unopened & undamaged merchandise purchased from Pinnacle Government Sales, Inc. within 10 days of receipt, for a store credit, to be used within 6 months of original order date. Limitations on the 10 day return policy include any custom materials or items ordered, or non-stocked items that were special ordered at the customer request.
If a product was damaged in shipment, purchaser must file a claim with the shipping company.
If the merchandise is deemed by Pinnacle Government Sales, Inc. to be defective or in a non-working condition other than shipping damage, we will provide full credit upon return of the item to Pinnacle Government Sales, Inc. by the purchaser.
If any product or merchandise must be returned for any reason, the customer is required to call Pinnacle Government Sales, Inc. to obtain an RMA number in advance of shipping as no merchandise will be accepted without a Return Merchandise Authorization (RMA) number, as provided by Pinnacle Government Sales. The customer is required to pay return shipping costs unless other arrangements are made with Pinnacle Government Sales, Inc. when the RMA number is issued.
Ship authorized returns with RMA number visible to:
Pinnacle Government Sales, Inc.
Attn: RMA Returns
10227 Avenue D
Brooklyn NY 11236
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