Before an order can be processed and shipped, we must confirm your credit or debit card is valid. The only way for us to complete that confirmation, is to process your credit card payment at the time of your purchase through our automated system.

We accept the following credit cards and payment methods:

Visa

Master Card

Wire Transfers - We will accept wire transfers and/or ACH payments from US based businesses. Please contact us for information.

Company Check – We will accept payment by Company Check, however, your order will be held until the check clears the bank. Please contact us if you wish to pay by Company Check.

We do not sell any products that are used or have been refurbished. Items we sell on our website are new and in the original packaging.

Some products may not be available for sale and/or delivery in certain areas, due to various codes, state laws, city ordinances and regulations. We will contact you after receiving notification if your order cannot be fulfilled for this reason.

We are not contractors or manufacturers, therefore we are not qualified to make recommendations on products or product usage.

Pricing

Our prices follow the MSRP and other indexes from the manufacturer. If the manufacturer lowers our costs or provides a special discount or incentive that allows us to lower our selling price, then the item will drop in price on our site. If the manufacturer increases our costs, then unfortunately so will our prices.

Quantity Discounts

We may be able to quote a quantity discount on some items. If you are considering a large quantity purchase, please email or call us with the product information and we will determine if better pricing is possible. Please include the UPC number, quantity, description, brand item number, etc., including the destination address, when you contact us.

Samples

Samples are not available on any items.

Pictures

Pictures provided on our website for the listed items have been provided by the manufacturers and they do not always supply individual pictures for each item. The pictures are generic references, so we recommend to all customers to purchase based on the UPC Number, Product Description, Brand Item Number and the overall Product Specifications. If you have any questions regarding an item or product, we suggest you contact us prior to ordering.

Warranty

All items and products listed on our website have specific warranties that may vary from state to state, and manufacturer. If you believe you have a warranty claim please contact the manufacturer.

If you are not certain if you have a warranty claim, please contact us and we will discuss the issue with you to determine your next step.

In some cases, and depending on the item, we may be able to assist with an exchange for defective products from the manufacturer.

We reserve the right to decline a sales, purchase or shipment of any item due to incorrect pricing, and/or any other incorrect information on our website.

At times we may have “Overstock Clearance” items; even the products listed as “Overstock Clearance” are new inventory items in original packaging. These are new items that are “Overstock” or inventory “Clearance” that we no longer carry as part of our everyday stock items. They could be old stock or simply closeout items from the distributor.

The items offered on the “Overstock/Clearance” pages are sold at deep discounts, to clear them from our shelves. The item count indicates the quantity available. Once they are sold, they are gone.

These items are not subject to our Return Policy and all sales are Final.

We reserve the right to decline a sales, purchase or shipment of any item due to incorrect pricing, and/or any other incorrect information on our website.

We accept Purchase Orders via fax (Sales Fax Number 718-272-1973). Faxed orders must include all necessary information to process the order, such as quantity, UPC number, item number, product description, payment information, as well as all contact information, shipping and billing, required to process the order. If you prefer to not include credit card information with the fax you may send the order via fax and we will contact you to obtain the credit card information or assist you in processing another payment option.

Orders may also be placed over the telephone, again please have all the necessary information available to process the order. Our preference is that you place your order through our automated checkout online, however we will accommodate faxed and telephone orders as well.

We will accept orders from individuals, business and institutional entities. We are able to ship orders to residential, business, commercial and institutional addresses, however large items that require a loading dock may require you to arrange an alternative shipping receiving location in advance. Please note we will not ship to PO Boxes.

Sales Tax

Sales Tax is assessed on all orders shipped within the State of New York. Our automated entry system will charge tax at the proper rate based on your delivery Zip Code when you enter your order. If you are tax exempt requiring shipment within New York State, please contact us before entering your order so we can arrange for the necessary tax exempt documentation.

Credit Card Transactions

At this time we currently accept payment via credit cards and paypal. Should you receive an error during checkout, depending on your credit card issuer, you may receive one of the following errors:

1. “Decline” – this could mean many things, depending upon your card issuer. Perhaps you have entered the incorrect expiration date; or you have exceeded your credit limit. It’s also possible suspicious activity has been detected on your account by your card issuer, which has not allowed our automated system to charge for your order amount to your card. If this occurs please print out your order so you may re-enter at a later time and contact your credit card issuer to request why the charge was declined.

2. “Address Mismatch” – this means that the billing address and/or shipping address you entered in our order system does not match the billing address in the credit card company’s records. You must contact the card issuer to modify and/or add this billing/shipping address to your records.

3. “Card Number is Not Valid” – this means the credit card number entered is not a valid number. You may have simply entered a digit incorrectly, missed a number or transposed two numbers. If you believe the credit card is valid please re-enter the information. If you attempt to use the card multiple times and the charge does not go through, please contact your card issuer. If they inform you the card is valid, please contact us because our automated credit card system may have locked you out of our system because of the repeated failed attempts to use the card.

We will utilize your email to inform you of updates on your order status. You may receive any one of the following emails from Pinnacle as well:

Confirmation of your order
Tracking information for your order
Backorder notification
Instructions for RMA as well as Authorized RMA number

Order Cancellation

Because our system is fully automated, it is difficult for us to cancel an order. The opportunity for cancellation exists within our system for only a few minutes. Once the order has been updated to “’Processed” or “Shipped”, it can no longer be modified, changed, updated or cancelled.

If you need to cancel or change an order, please call our office as soon as possible at 718-272-4100, or send us an email with the all the information needed for us to consider the best option to assist you, and we will do what we can to modify, change, update or cancel your order.

If we are unable to cancel your order, then as stated in our return policy, if you decline shipment of your order, you will receive a refund less our 25% restocking fee. If you ordered an item in error, and you have properly processed the return shipment with a Return Merchandise Authorization (RMA) number, a 20% restocking fee will be charged.

If you have any questions or problem with your order, please contact us as soon as possible. We are available by phone Monday through Friday, 8 AM to 5 PM EST (except holidays) and we will also respond to your emails.

When you contact us, please have your order number and all documentation ready to discuss with ourrepresentative. Please include that same information in any email you send requesting assistance.